Prepaid Card FAQ
How does the card work?
The Prepaid Card works like a credit card, except that purchases are deducted from the card’s available balance rather than being made on credit. When the card balance reaches zero or the card
expires (whichever comes first), the card may no longer be used.
Do I need to activate my card?
Yes. Your Prepaid Card comes with instructions explaining how to activate your card. Cards must be activated prior to use.
What if my purchase amount is for more that the value on the card?
If your total is for more that the card’s value, tell the merchant to split the ticket. Place the cards value on one ticket and use another form of payment for the balance. Ex.: If you have a $50 prepaid
card and wish to purchase something for $68, simply pay the $18 with another form of payment and the balance with your $50 prepaid card. The merchant does not know the balance of your card;
therefore you must know the balance of your card in order to perform a split ticket transaction. Not all merchants accept split transactions
Why are holds being placed on my account?
Balances reflect the amount of all transactions that have been processed. Some merchants (i.e., restaurants, hotels, etc.) impose temporary holds on their charges. This is particularly prevalent at
restaurants that often send in an authorization request for not only the total ticket, but an estimated tip as well. Once actual charges have been settled, these holds are removed and your balance
and available funds will be updated accordingly. Cards may be declined if merchants add an anticipated tip to the authorization which brings the total over your available balance.
Can I change my PIN?
Yes. You can change your PIN by calling the customer service number on the back of the card.
Can I use my card to buy gas?
Yes. However, you will have to go inside to pay with your card. The card may be blocked at the pump or it may try to authorize more than the available balance on the card.
Can I use my card to withdraw cash?
No. There is no cash access on the Prepaid Card.
Can I use my card to get a cash advance at a bank?
No. There is no cash access on the Prepaid Card.
Can lost or stolen cards be replaced?
Yes. If your card has been lost or stolen, and it can be verified that you are the original cardholder, we will replace your card less the fee listed in the Schedule of Fees that came with your card.
How do I know how much money is on the card?
You may check your balance by calling the customer service number or visiting the website listed on the back of your card.
You will need your card account number and PIN to check your balance. You may NOT check your balance at the checkout, nor do store receipts print your available balance. Be sure you have
available funds prior to making your purchase.
Are there any monthly fees associated with the card?
After your card expires, there may be a monthly fee assessed, as indicated in your Cardholder Agreement.
How do I use my card for making purchases at retail locations?
When making purchases at retail locations, tell the merchant to process your purchase as a "credit" transaction.
How do I use my card for making purchases over the Internet?
To make an online purchase, address verification is usually required. Your Prepaid Card does not have an address associated with it and therefore may be declined.
Can I use my card more than once?
Yes. You can use your card as often as you like, as long as there are available funds.
Does my card expire?
Yes. The card expiration date is printed on the front of the card.
Are my funds FDIC insured?
Yes, your deposits are FDIC insured up to $250,000 through The Bancorp Bank; Member FDIC
How do I reach a live customer service representative for assistance?
Please call the customer service number on the back of your card.
